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Service - Support
Chint Power Monitoring System
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We are at your service 24/7 throughout Türkiye with our expert technical team
  • Installation & Comissioning
  • Maintenance / Repair
  • Software Update
  • Remote Monitoring
  • Fault Detection
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FREQUENTLY ASKED QUESTIONS

An inverter is a device that converts direct current (DC) produced by solar panels into alternating current (AC). In this way, the energy produced becomes available for use in homes and workplaces.

An inverter converts DC electricity from solar panels into AC electricity for use at the grid point for the use of household needs. During this process, the inverter constantly monitors and regulates the voltage and current of the panels for optimum energy production.

Inverters generally have a lifespan of 15 to 20 years. However, this period can vary depending on the quality of the inverter, installation conditions and maintenance status.

There are several ways to contact our technical support team: Phone: You can call customer service or our technical support line. E-mail: You can send your problems to the customer support team by sending an e-mail. Web portal: You can fill out the support form on our company's website.

When your inverter fails, first try to determine the source of the problem by looking at the error codes in the user manual. If the problem cannot be solved, contact our company's technical support center to get information about the inverter's warranty status.

The inverter software updates are provided by our company. These updates can be made remotely for inverters with internet connection. Our technical support team can guide you through this process.

The response time varies depending on the service provider and your problem. In most cases, your technical support requests will be answered within 48 hours (2 business days). Our technical support line provides quick response and return for emergencies.

In the event of a malfunction under warranty, first contact our company technical support center and verify the warranty status. Our authorized person will provide the necessary guidance to resolve the malfunction or recommend replacing the device.

Our technical support services can help with issues such as solar inverter installation, commissioning, fault diagnosis, maintenance, software updates and warranty procedures. They also provide support for solving problems related to energy production decreases or the performance of your inverter.

The services provided by our customer support unit for your solar inverters with ongoing warranty, as well as commissioning, repair, replacement and inspection services on site when deemed necessary, are free of charge. However, technical support services provided for devices with expired warranty periods or out-of-warranty situations may be charged. Fees may vary depending on the type of service and the complexity of the malfunction.

Yes, our company offers remote support services with our technical support center. If your inverter is connected to the internet, our technical team can access your inverter remotely, diagnose problems and complete the necessary software updates.

If your inverter needs to be replaced, our technical support team will guide you on this matter. If it is under warranty, your inverter is usually replaced free of charge. If it is out of warranty, you may need to buy a new inverter.

When requesting technical support; the model of your inverter, serial number, installation date, details of the problem you are experiencing, error codes (if any) and other technical information about your system may be required.

Most modern inverters are between 97% and 99% efficient. In other words, 97%-99% of the energy produced by the solar panels is converted into usable AC electricity.

String inverters: Multiple solar panels are connected in series in arrays to a single inverter. Micro inverters: A separate small-sized and high-capacity inverter is used for each solar panel. Hybrid inverters: These are systems that can operate with the grid electricity, and solar energy in the event of a power outage, and can be used with batteries for energy storage. Central inverters: They are usually used in very large-scale solar energy facilities and perform this conversion by gathering many solar panel arrays at a single point.